IT Technician

Added - 26th Mar 2024

Job Overview

FT is looking for a team player to work in a manufacturing environment, able to communicate effectively at all levels. The IT Technician will be the first point of contact for assistance, will manage level 2 and level 3 support matters, and support IT related projects. This position requires solid technical and people skills, and reports to the IT Manager.



  • Serve as the first point of contact for customers seeking technical assistance.
  • Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Escalate issues to the IT Manager as needed.
  • Document and maintain the IT Department knowledge base.
  • Install appropriate software and operating systems and deploy company computers.
  • Assist with other departmental duties as needed, including, but not limited to – wiring and infrastructure, new employee access and account permissions, user terminations, etc. 
  • Support IT Projects and own projects within candidate’s skillset. 
  • Adhere to the company’s health and safety requirements and complete training as required.

Job Specifications:

  • BSc/BA in IT, Computer Sciences, or relevant field preferred, but motivated individuals are encouraged to apply. 
  • Tech savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.

We are looking for a highly motivated and adaptable individual with aptitude to develop in the role. Must be a professional with strong work ethic and comfortable working as part of a team and at all levels of the organisation.

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